In this section you will find the current ranking of the best betting providers in the area of customer service and customer support:
The number of different contact options with the respective betting provider was checked and included in the test evaluation as an essential quality feature. The top sites give their betting customers the opportunity to contact customer service via email, telephone or live chat said www.online-betting.org.
Extra points can be earned here, for example, with a free telephone hotline, but also in the case of particularly short reaction times.
For example, the customer service of the betting providers was tested:
For a good test result, betting providers must, of course, perform well in several categories. After all, it is of relatively little use if you can leave your request with an extremely friendly and courteous employee, but he does not provide the appropriate answer.
We have paid special attention to the following areas during our test procedure.
How wide is the offer?
customer service offerIf you want to advise your customers optimally and respond to different needs, it is of course essential to provide a wide range of different contact options in the customer center.
While one user appreciates the direct conversation over the phone, another may prefer the anonymity of the live chat.
Even supposedly outdated contact channels, such as those by post or fax, still have a right to exist. Unfortunately, not all bookmakers see it this way, which is why communication possibilities like these are increasingly disappearing from the picture.
Even the email seems a little outdated in times of the popular live chat, although most betting providers do not want to do without this form of contact.
This is mainly due to the fact that not all bookmakers offer a round-the-clock service and there is therefore no other way to communicate a concern to the company outside business hours.
A well-equipped FAQ area is also indispensable. Here customers are known to get answers to the most frequently asked questions. Depending on the level of detail, many problems can indeed be solved quickly.
However, during our test we found out that the FAQ section of some bookmakers is rather neglected and therefore only rough superficial questions can be answered satisfactorily.
Facts check: these 5 contact options are most commonly used for sports betting
- Email (73% of the competitors have already contacted customer service by email
- Live chat (41% of customers at a betting provider have chatted live with support
- Telephone (27% have already called the bookmaker’s customer service directly
- Social media (24% contacted the sports betting provider via social media
- FAQ (18% of the betting friends have already read the Frequently Asked Questions & Answers