Value of Customer Support

customer support

With no doubts, we can agree that parents need support from relatives as well as friends in taking care of children or perhaps help with other house chores. This is because of the reason that parents are not always around their children due to things like work commitments, or maybe when they are out doing things that they like. During such circumstances parents are not available for their children who need their care, thus a friend or relative can step in to provide support in taking care of the needy children. This relationship is similar to our businesses no matter whether it is small or big.

You find that customers will be looking to reach you about your products and services asking questions that they need a response to promptly. So, to ensure that you take care of your customer needs efficiently and effectively you must get someone to provide you with the required support when you are away accomplishing other tasks. Most of the time the best way to achieve this is by hiring customer support services providers to deal with your customer demands. The bottom line is that the value of customer support cannot be underestimated if at all you want to be successful.

Definition of IT Service Management


IT service management abbreviated as ITSM can be defined as the overall activities and directed policies that are structured and organized in procedures and support processes that are done by an organization to plan, design, deliver, control, and operate IT services rendered to their customers. In simple words, ITSM is primarily concerned with IT services implementations to meet organizations customer needs and they are performed by IT services supplies through a mix of appropriate people, processes, and with the use of information technology. Ideally, IT Services management is different from other technology-oriented approaches like IT systems management and network management because it adopts an approach that is geared towards focusing and managing customer needs and IT support services for customers as well as with continued improvement.

Service Desk

A service desk can be defined as a single point of contact (SPOC) communication center between a company and its business partners, employees, and customers. The main goal of a service desk is to make sure all players who have its contact receives timely and appropriate help at any given time.


Service desk design is implemented in a way that to can be able to handle both services request and tackle rising incidents.

In this context, you should understand that a service request is an event that seeks for support with a routine task, like getting a new client set up work systems or help given to a user when they need to change a password. On the other hand, an incident is an occurrence that leads to a disruption of service quality or availability. Other service desk services include release management, change management, and related tasks configuration. You should note that service desk falls in the three main categories of user and/or customer support. Sometimes people tend to confuse service desk and help desk, this is going to be discussed in details below.

Help Desk vs. Service Desk

help deskThere is a lot of confusion when it comes to differentiating between help desk and service desk. Ideally, a help desk is viewed as a means through which you can quickly help to resolve end user’s technical issues, incidents, and their immediate needs. The help desk main goal is to resolve issues and request from end users quickly and efficiently as possible.

On the other hand, a service desk is an idea that is broad, more strategic and it is cross-organizational. Service desk is not focused rather it looks at overall business needs on resolving the needs of the end users and covers the business’s broad context. Service desk has a help desk element and it is geared towards improving business and IT process across the entire organization as well as improving IT processes opportunities.

Customer Care Online Casino

To wrap up the loose ends, it is worth to mention that the true value of customer support from customer’s perspective is realized only when something doesn’t work correctly with their account when it comes to online casino. With online casinos, you find that there are potentially many things that could go wrong due to the level of security put in place. Generally, in the online industry, there is a high risk of hackers and other malware issues making provision of customer care important to safeguard bonuses that they are given and ensure that customers can continue to play games via websites or software provided at any given time.

The bottom line is that with online casinos customer care is viewed as twofold. First of all, customer care here serves the needs they have and addresses concerns and other needs that arise promptly allowing them to build trust and confidence that issues and needs they might have can be addressed quickly. Lastly, customer care serves online casino in that when customers are satisfied they will give excellent positive reviews giving you a chance to increase client base simply by giving them an excellent and effective care package.