Which betting provider has the best customer service?

In this section you will find the current ranking of the best betting providers in the area of customer service and customer support:

The number of different contact options with the respective betting provider was checked and included in the test evaluation as an essential quality feature. The top sites give their betting customers the opportunity to contact customer service via email, telephone or live chat said www.online-betting.org.

Extra points can be earned here, for example, with a free telephone hotline, but also in the case of particularly short reaction times.

For example, the customer service of the betting providers was tested:

For a good test result, betting providers must, of course, perform well in several categories. After all, it is of relatively little use if you can leave your request with an extremely friendly and courteous employee, but he does not provide the appropriate answer.

We have paid special attention to the following areas during our test procedure.

How wide is the offer?

customer service offerIf you want to advise your customers optimally and respond to different needs, it is of course essential to provide a wide range of different contact options in the customer center.

While one user appreciates the direct conversation over the phone, another may prefer the anonymity of the live chat.

Even supposedly outdated contact channels, such as those by post or fax, still have a right to exist. Unfortunately, not all bookmakers see it this way, which is why communication possibilities like these are increasingly disappearing from the picture.

Even the email seems a little outdated in times of the popular live chat, although most betting providers do not want to do without this form of contact.

This is mainly due to the fact that not all bookmakers offer a round-the-clock service and there is therefore no other way to communicate a concern to the company outside business hours.

A well-equipped FAQ area is also indispensable. Here customers are known to get answers to the most frequently asked questions. Depending on the level of detail, many problems can indeed be solved quickly.

However, during our test we found out that the FAQ section of some bookmakers is rather neglected and therefore only rough superficial questions can be answered satisfactorily.

Facts check: these 5 contact options are most commonly used for sports betting

  • Email (73% of the competitors have already contacted customer service by email
  • Live chat (41% of customers at a betting provider have chatted live with support
  • Telephone (27% have already called the bookmaker’s customer service directly
  • Social media (24% contacted the sports betting provider via social media
  • FAQ (18% of the betting friends have already read the Frequently Asked Questions & Answers


Incidents, Service Requests and Problems

Help Desk Premier uses the word tickets to incorporate incidents, service requests and problems, enabling a single point of contact for incident management, request fulfillment and problem resolution. Tickets are flagged with a Ticket Type to designate them as an Incident, Request or Problem. Tickets can be logged in the service desk software in one of three different ways:

  • By the service desk or help desk technicianBy the reques
  • tor via the web-based service desk softwareAfter being captured from incoming emails via IMAP or POP3 (with or without review by a mem
  • ber of your help desk or service desk team)

Once logged in the help desk software, tickets can be classified as incidents or requests as necessary, and organized in team or individual folders for improved clarity and efficiency. Files can be attached, and the Service Desk or Help Desk Manager can place restrictions on the types of files that are allowed. Find more about ITL under this PaddyPower Review.

Help Desk Premier tracks each ticket from logging to resolution, or the fulfillment of the request, and records every action for future reference to create a complete audit trail. An impact-urgency-priority matrix gives you an at-a-glance view of the state of your incidents, requests and problems, quickly identifying anything of a high priority for urgent attention.
Speedy Management of Problems and Known Errors

Technicians can quickly create an ITIL problem simply by marking the main incident as a problem and linking related incidents to it through use of the Related Tickets feature. This allows the technician to upgrade an incident to a problem very quickly, and without needing to use any additional time-consuming logging tools.

A built-in Active Directory database. Password Administrator handles simple password reset requests through an automated system, cutting down on administration for your service desk staff and allowing for faster request fulfillment. Users can access the tool directly from their Windows login screen or via a web application which the user can access through any network-connected computer.

The Knowledge Base within Help Desk Premier can be used as a public resource for requestors, but it can also be used as an internal Knowledge Base. Articles can be marked as public or private, allowing you to build up a reference library of processes for resolving your most common incidents or requests. This quick and easy method of knowledge retention is invaluable when training new staff.

SLAs, OLAs and Reports

Each ticket logged in the service desk software can be automatically tagged with a certain priority or status automatically, based on a custom rule that you define. Multiple, flexible features make this possible, including Ticket Templates and Escalation. This makes it easy for your staff to monitor and report on SLAs and OLAs and identify trends in incident reporting, making problem detection easier. In the same way, tickets can be automatically escalated when rules are met, and Help Desk Premier can also send email notifications depending on the status of the incident, problem or request. This allows key staff within your organization to be notified automatically when problems arise.

An attractive dashboard screen gives each technician the ability to create a custom view of the metrics that matter most to them. And because Help Desk Premier is completely customizable, SLAs are always calculated based on your own customizable opening hours and availability. If you don’t provide 24-hour or 7-day support services, the software won’t count this time in its calculations.

Straightforward, Robust Security

Help Desk Premier can utilize the usernames and passwords already in use via your Active Directory installation. Staff using the service desk software and requesters alike are automatically logged in and given an access level appropriate to their role, and access can also be controlled right down to OU level, completely removing a layer of access administration. Your team does not need to oversee another set of usernames and passwords, and your requestors will appreciate not having another login name to remember.
Service Desk Software and Change Management

Unlike many other help desk software applications, Help Desk Premier has a robust Change Management feature. Changes can be tracked from their inception through their approval by the Change Advisory Board. Approval of a change can be completed in the software itself, simply by each individual CAB member logging in to review and approve the change. The Change Manager then signs off the change and triggers the implementation phase.

Help Desk Premier also allows the Service Desk to track assets, leases, contracts and more. Like the rest of this powerful service desk software, the Asset Management area can be expanded to track almost any asset and is completely customizable to your organization’s needs.

A Customizable Service Desk Software Solution

Our Service Desk Software offers a number of innovative features which offer the Service Desk manager a dynamic approach to ITIL. By working within the ITIL framework on incidents, problems and requests, and also incorporating custom fields and alerts, the service desk software can be fine-tuned to each organization’s individual needs.

With the robust yet simple approach to Change Management and Asset Management, even the smallest IT department can come to grips with the entire ITIL lifecycle, without needing to master different software packages to achieve ITIL compliance.

Help Desk premier offers a comprehensive toolkit for any organization looking for Service Desk Software to monitor their tickets, SLAs and OLAs, facilitate team working and keep requestors informed all the way through the process.