DOS Troubleshooting

DOS Troubleshooting

DOS General Troubleshooting | Boot Disk FAQ | F8 Boot
Conventional Memory

Running an MS-DOS game on your Windows 95/98 operating system can sometimes be tricky. One major cause of the game freezing or locking up is a lack of Conventional Memory. Most of Accolade’s DOS games require that your computer has at least 580k Free Conventional Memory. You can easily check how much your computer has.

1. Go to your Start menu, then Programs, and click on the MS-DOS Prompt.

2. This will open a window of DOS on your Desktop with the command line reading C:\windows>. Type mem and hit the Enter key.

3. You will see a chart of how your memory is broken down in your computer. Check the top row to see how much FREE Conventional Memory you have. If you have under 580k free, chances are you must use a boot disk with this game. You can download a Boot Disk Maker from our Downloads & Patches section or the DOS Files section below. This software will instruct you on making a boot disk. You will need a blank 3.5″ floppy disk.

DOS Hardware Drivers

In order for your game to work properly in DOS, your computer must be equipped with DOS DRIVERS for your sound card, mouse and CD ROM drive. Many new Windows 95/98 computers do not have DOS Drivers pre-installed. This is the responsibility of your computer manufacturer/vendor to supply you with those drivers. You can also check out our Links section to aid you in finding DOS drivers.

MWAVE sound card users

IBM MWAVE sound cards will not detect in our old setsound utility configurations. In order to setsound with the utility, either start a MS-DOS Prompt or restart the computer in MS-DOS mode. In DOS the user must type MWAVE ON or just MWAVE (depending on the card) at the C:\> prompt. This calls up some sort of emulation program. To determine whether it worked, the cursor should have turned to a flashing block for a couple of seconds. Once this is complete, you should be able to setsound with the MWAVE card.

VESA Drivers

If the graphics are scrunched or distorted in any way, you may need to have a VESA driver loaded into memory before running the game in order for the graphics to display properly. Your best bet is to contact your video card’s manufacturer and ask them if they can send you the latest VESA driver for your specific video card. An easier route is to find the web site of the manufacturer and download the driver from there. We also have universal VESA drivers available below in case you can’t locate the drivers on the web or through the manufacturer.

SciTech Universal VESA Driver (uvbe51a.exe – 198 KB)

Universal VESA TSR (uvesa.exe – 23 KB)

ATI MACH 64 VLB VESA Driver (64vbe101.exe – 14 KB)
Note: This driver will not work properly with the ATI MACH 64 PCI video cards.

DOS Loop

Sometimes when you launch a DOS game from a Windows environment, your computer will ask you if you want your “Start up” files edited to run the game from MS DOS. If you choose “YES” it will put your computer in a DOS loop. When this happens, you computer will start up in the DOS game each time you reboot. Windows will write extra lines to the CONFIG.SYS and AUTOEXEC.BAT causing this “loop.” Here’s how to fix the problem.

1. Restart the computer. When you see the line Starting Windows 95/98…, hit the F8 key. This will take you into a Windows Boot Menu.

2. Select Step by Step start up. Say NO to all questions. Computer will load to a C:\> prompt.

3. At the prompt type edit autoexec.bat and hit the Enter key. Delete the following lines from the list:

Rem – The following lines have been added by Windows 95…
C:
CD\<Name of the folder that the game was installed to>
CALL C:\<Path of DOS game install>
C:\Windows\Win.com /w
Win.com<Followed by any parameters>

4. Once finished deleting all of these lines, save your changes and exit out. This will take you back out to the C:\> prompt.

5. Now type edit<space>config.sys and hit the Enter key. Delete the following lines from the list:

DOS=Single
Win.com<Followed by any parameters>

Note: This line may appear here or in the autoexec.bat.

6. Once these lines are removed from the autoexec.bat and config.sys, your computer should load back into Windows 95/98.

Starting DOS Games

Usually after installing a DOS game, you’ll notice that there were no shortcuts placed in your Start Menu to launch the game. When playing a DOS game, you want to make sure that you start the game from a DOS prompt. There are three ways to do this.

1. Start the game from the MS-DOS Prompt. (Recommended)

2. From your Desktop, go to the Start button, then Programs, then click on MS-DOS Prompt.

3. Will open a window of DOS on your Desktop with the command line reading C:\windows>. Type cd.. and hit the enter key.

4. Will change to C:\>. Depending on the name of the folder that the game was installed to, you’ll want to type CD<spacebar>followed by the name of the folder. For example, if the folder we called hb5, you would type CD hb5 and hit the enter key. (For example sake, we’ll use hb5 for the name of the folder.)

5. Should change to C:\hb5>. At this point, you want to type the name of the executable to launch the game. Usually the executable is the name of the folder that you installed the game to. Continuing with the example above, you would type hb5 and hit the enter key.

Starting the Computer in MS-DOS Mode

1. From your Desktop, go to the Start button, then Shut Down, then select Restart in MS-DOS Mode.

2. This will shut down your computer to a C:\> prompt. Follow the instructions from number 3 above to start the game.

3. You could run into problems if you need to read from the CD-ROM drive. MS-DOS Mode usually doesn’t load CD-ROM drivers.

Starting the Computer with a Boot Disk

1. Insert the Boot Disk into your disk drive and turn on the computer.

2. You will eventually show up at an A:\> prompt. Type c: and hit the Enter key.

Will change to a C:\> prompt. Again, follow the instructions provided above to start the game. To download our Boot Disk Maker, click here.

DOS Files

Boot Disk Maker (bootmkr.exe – 587kb)

If one of our DOS/4GW games states that you don’t have enough memory to run, try this program to help you make a boot disk. A 3.5″ disk is needed to make a boot disk. Simply follow the instructions after double clicking on bootmkr.exe.

Mo’Slo (mosol.exe – 5kb)

Turbo (turbo.exe – 79kb)

Some of our older games, including Apollo 18, Day of the Viper, and TKO, do not work properly on 386+ machines, due to the program being unable to cope with the computer’s speed. Use either of these programs to temporarily slow down your computer’s CPU.

Customer Service Policies and Information

Please Note: All prices in this document include shipping and handling. State Sales Tax will be added as applicable. The prices in this document only apply to products in the United States and Canada.

Replacement prices do NOT apply to our cartridge-based console products, such as those for the GameBoy, GameBoy Color, or Nintendo 64, as these are more expensive to replace than CD-based products. In an effort to be as fair as possible, prices for CD-based console products, such as games for the Sega Dreamcast or Sony PlayStation® game consoles, are the same as the prices for CD-based PC games. You must speak to a live technician to determine the replacement price for a cartridge-based console product.
Lost Manual

Infogrames will replace your lost product manual for $5.00 in US funds (which includes shipping and handling) if you are in the United States of America. Sales Tax will apply to the following states: Washington 8.6%, California 8.25%, Connecticut 6.0% Florida 6.0%, Illinois 6.25%, Iowa 5%, Minnesota 6.5%, Massachusetts 5.0%, Maryland 5.0%, New York 8.25%, Texas 8.25%, Arizona 7.1%, and Georgia 7.0%. Canadian customers will be charged a flat rate of $7.00 in US funds which includes all shipping and handling via US First Class Mail only.

Customers must send in an original or a copy of a proof of purchase which includes a dated sales receipt or a store invoice. An original or photocopy of the interior top box flap is also acceptable, provided that the box flap has a “Proof of Purchase” label or Part Number printed on it.

Please be sure to include the exact name of the product you have and the platform (such as Test Drive Le Mans for Windows 95/98), your complete name, mailing address, including your zip or postal code if applicable, and your phone number in case we need to contact you. The replacement manual will be sent via First Class Mail only.

Please Note: These replacement prices do NOT apply to our cartridge-based console products, or if you are calling from outside of the United States or Canada.
Lost Disk or CD

Infogrames will replace your lost disk or CDROM for $8.50 in US funds including shipping and handling, plus applicable Sales Tax if you are in the United States of America. Sales Tax applies to the following states: Washington 8.6%, California 8.25%, Connecticut 6.0%, Florida 6.0%, Illinois 6.25%, Iowa 5%, Minnesota 6.5%, Massachusetts 5.0%, Maryland 5.0%, New York 8.25%, Texas 8.25%, Arizona 7.1%, and Georgia 7.0%. Canadian customers will be charged a flat rate of $13.00 in US funds which includes all shipping and handling via US First Class Mail only.

Customers must send in an original or a copy of a proof of purchase, which includes a dated sales receipt, a store invoice, or an additional disk or CD from the product. An original or photocopy of the interior top box flap is also acceptable, provided that the box flap has a “Proof of Purchase” label or Part Number printed on it.

Please be sure to include the exact name of the product you have and the platform (such as Test Drive Le Mans for Windows 95/98), your complete name, mailing address, including your zip or postal code if applicable, and your phone number in case we need to contact you. The replacement product will be sent via First Class Mail only. Please Note: These replacement prices do NOT apply to our cartridge-based console products, or if you are calling from outside of the United States or Canada.
Defective Disk

Very often, customers just need some technical support in order to get their products up and running. You will need to speak with a live technical specialist in order to determine if your product is defective. Since Infogrames maintains several Technical Support Call Centers, you’ll need to consult your product’s manual to get the proper number to call.

Our live agents are available Monday through Friday, 8:00 AM until 6:00 PM Pacific Time. Please note that live Technical Support may be closed on major holidays. We ask that you do the following when calling: be at your computer; have your system information ready for our technicians including system make and model; RAM; video and sound card information; any screen or error messages you’ve encountered and where (if not currently displayed on your screen). It will expedite your handling significantly.

RMA# (include your RMA# on the outside of your returned package)
If our technicians determine that the product storage medium is found to be defective within ninety (90) days of original purchase, Infogrames will replace the defective item free of charge, if the item is accompanied by the original dated receipt and proof of purchase.

If our technicians determine that the product storage medium is not defective, but has been damaged after sale, and you still have the original dated sales receipt and are within the ninety (90) days of original purchase, Infogrames will replace the product for a nominal fee, listed in the Warranty Replacement section below.

If you do not have the original receipt, or if the warranty period has expired, Infogrames will replace the product storage medium for a slightly higher fee, listed in the Non-Warranty Replacement section below.
Product Information

Infogrames does not publish paper catalogs of its products on a regular basis. However, product information can be obtained by clicking here or by clicking the “Games” link at the top of this page.
Non-Warranty Replacement

Infogrames has a very friendly product replacement policy, even if your product is outside the 90 day warranty period, or you no longer have a dated sales receipt. Single disc products may be replaced for $8.50 in US funds, including shipping and handling, plus applicable Sales Tax if you are in the United States of America. Each additional disc will have an extra replacement charge of $1.50.

Sales Tax applies to the following states: Washington 8.6%, California 8.25%, Connecticut 6.0%, Florida 6.0%, Illinois 6.25%, Iowa 5%, Minnesota 6.5%, Massachusetts 5.0%, Maryland 5.0%, New York 8.25%, Texas 8.25%, Arizona 7.1%, and Georgia 7.0%. Canadian customers will be charged a flat rate of $13.00 in US funds which includes all shipping and handling.

Please be sure to include your complete name, mailing address, including your zip or postal code if applicable, and your phone number in case we need to call you. The replacement product will be sent via First Class Mail only.

Please Note: These replacement prices do NOT apply to our cartridge-based console products, or if you are calling from outside of the United States or Canada.
Warranty Replacement

If you have a dated sales receipt and want to replace a product that is within the 90 day warranty period, you must speak with our Technical Support Department first in order to determine if you have a possible defective product or just need help with it.

If you know that your replacement request is due to your misuse, or the CD is broken or heavily scratched etc., then we will replace the product disk or CDROM for our basic costs, plus shipping, handling, and applicable taxes.

Single disc products may be replaced (media only) for $6.50 in US funds, including shipping and handling, plus applicable Sales Tax if you are in the United States Of America. Each additional disc will have an extra replacement charge of $1.50.

Sales Tax applies to the following states: Washington 8.6%, California 8.25%, Connecticut 6.0%, Florida 6.0%, Illinois 6.25%, Iowa 5%, Minnesota 6.5%, Massachusetts 5.0%, Maryland 5.0%, New York 8.25%, Texas 8.25%, Arizona 7.1%, and Georgia 7.0%. Canadian customers will be charged a flat rate of $10.00 in US funds which includes all shipping and handling.

Please be sure to include your complete name, mailing address, including your zip or postal code if applicable, and your phone number in case we need to call you. The replacement product (media only) will be sent via First Class Mail only.

Please Note: These replacement prices do NOT apply to our cartridge-based console products, or if you are calling from outside of the United States or Canada.
Upgrade

If you would like to upgrade your product, such as from a 3.5″ floppy version to the CDROM version, or from a DOS CD to the Windows CD version, we are here to help. Not all products can be upgraded. To determine whether a product upgrade is available, you must speak with a live technician.

Infogrames will upgrade your disk or CDROM to the newest single-disc version of your product for $8.50 in US funds including shipping and handling, plus applicable Sales Tax if you are in the United States of America. Each additional disc will have an extra charge of $1.50.

Sales Tax applies to the following states: Washington 8.6%, California 8.25%, Connecticut 6.0%, Florida 6.0%, Illinois 6.25%, Iowa 5%, Minnesota 6.5%, Massachusetts 5.0%, Maryland 5.0%, New York 8.25%, Texas 8.25%, Arizona 7.1%, and Georgia 7.0%. Canadian customers will be charged a flat rate of $13.00 in US funds which includes all shipping and handling.

RMA# (include your RMA# on the outside of your returned package)
Please be sure to include your complete name, mailing address, including your zip or postal code if applicable, and your phone number in case we need to call you. Your new upgraded product will be sent via First Class Mail only.

Please Note: These replacement prices do NOT apply to our cartridge-based console products, or if you are calling from outside of the United States or Canada.

Sony PlayStation® Game Console General Troubleshooting

This document is intended to help you with problems that can occur with most of our products made for use on the Sony PlayStation® game console system. Also, please check the Frequently Asked Questions Document for the specific product with which you are having trouble.

If the game is asking you to insert CD #2, but does not stop spinning the CD when you open the cover…
This is not a problem with the software. The PlayStation® CD cover has a small post on the right underside that depresses a small button on the main unit when the lid is closed. This button is designed to tell the PlayStation® hardware when the CD cover is open or closed so that it will stop the CD rotation. If this button becomes stuck in the “down” position, the PlayStation® will not detect that the lid has been opened, and will therefore not stop spinning the CD.

If you can use a paperclip or some other small pin to free this button and allow it to pop back into the raised position, the game will function properly. Should you attempt this yourself, please be careful, as the button is very close to several parts of the CD drive mechanism of the PlayStation®. If you have any further problems with your PlayStation® Game Console, please call the Sony Customer Support Line at 1-800-345-SONY.
If you are experiencing trouble starting a game…

Starting Game problems can occur if the disc is dirty or damaged. Please refer to the appropriate sections below to find out how to solve these problems.

If you are experiencing trouble with saving a game…

Saving Game problems can occur if the disc is dirty or damaged, or if your Memory Card is full or damaged. Please refer to the appropriate sections below to find out how to solve these problems.
If the game will not run, or locks up during play…

These problems also can occur if the disc is dirty or damaged, or if the game console is too warm. This overheating can happen on games with require constant disc access, if you have been playing for several hours without a break or the game console in not well ventilated. Please refer to the appropriate sections below to find out how to solve these problems.

If your game CD is smudged or has fingerprints on the back…

If your game CD has scratches on the back of it…

You may have to exchange your damaged CD at the point of purchase, or if they will not accept it, with us. Please see our Customer Service Policies and Information for more details.

If your Memory Card appears to be full or damaged…

If your Memory Card is full, the game should let you know. The only ways to solve this problem are to erase old saved games or buy a new Memory Card.

If the game console appears to be overheating…

You need to stop playing for at least an hour to allow the game console to cool, or the problem will repeat. This is usually only a problem with game which constantly access the disc, or if the Sony PlayStation® game console is not in a well-ventilated area.

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